rws77 Privacy Policy

1. Who We Are

rws77 ("we", "us", "our", "the Platform") operates the online casino and sportsbook accessible at rws77.win. For the purposes of this Privacy Policy, rws77 is the data controller responsible for the personal data you provide when registering, using, or contacting us in connection with your rws77 account. References to "you", "your", or "Player" mean any individual who accesses the rws77 platform, whether as a registered account holder or as an unregistered visitor.

This Privacy Policy applies to all personal data processed by rws77 in connection with the operation of the rws77 platform, including the casino lobby, sportsbook, rws77 Login system, payment processing, and customer support functions. It does not apply to third-party websites that may be referenced in rws77 communications — rws77 is not responsible for the privacy practices of any third party.

2. Personal Data We Collect

rws77 collects the following categories of personal data:

• Identity Data: Full legal name, date of birth, nationality, and government-issued identification document details (e.g., Malaysian identity card number, passport number) collected during account registration and KYC verification.
• Contact Data: Email address, phone number, and residential address. These are used to communicate with you regarding your rws77 account, including login alerts, transaction confirmations, and support responses.
• Financial Data: Payment method details submitted during deposit and withdrawal requests, including bank account identifiers, Touch 'n Go eWallet or Boost account references, and cryptocurrency wallet addresses. rws77 does not store full card numbers — payment card data is handled by PCI-DSS-compliant processors.
• Transaction Data: Records of all deposits, withdrawals, bets placed, games played, bonus activations, and balance movements associated with your rws77 account.
• Technical Data: IP address, browser type and version, device type and operating system, referring URL, pages visited on rws77.win, session duration, and login timestamps.
• Communications Data: Content of messages exchanged with the rws77 support team via Live Chat, WhatsApp, or email, including transcripts retained for quality assurance and dispute resolution purposes.
• Responsible Gaming Data: Records of any deposit limits, loss limits, session reminders, or self-exclusion requests you have applied to your rws77 account.

3. How We Collect Your Data

rws77 collects personal data through the following means:

• Direct provision: Information you provide when registering an rws77 account, completing KYC verification, making deposits or withdrawals, contacting support, or updating your account profile.
• Automated collection: Technical and usage data collected automatically when you access rws77.win, including data gathered via cookies, server logs, and session tracking technologies.
• Third-party sources: Identity verification data from KYC and anti-money laundering ("AML") screening services, fraud prevention databases, and payment processors used in connection with rws77 payment processing.

4. Purposes of Processing

rws77 processes your personal data for the following purposes:

• To register and maintain your rws77 account, including verification of your identity and age (21+ requirement) as required by applicable gaming standards.
• To process your deposits and withdrawals, including verification of payment instrument ownership and compliance with anti-money laundering obligations.
• To operate the rws77 Login authentication system and maintain session security.
• To personalise your rws77 experience, including game recommendations and promotional offers tailored to your usage patterns.
• To detect, investigate, and prevent fraud, money laundering, and other prohibited conduct as defined in the rws77 Terms and Conditions.
• To respond to your queries and provide customer support via Live Chat, WhatsApp, or email.
• To comply with applicable legal obligations, including record-keeping requirements and cooperation with lawful regulatory or law enforcement requests.
• To send you marketing communications regarding rws77 promotions, new games, and platform updates, where you have consented to receive such communications or where rws77 has a legitimate interest in doing so.
• To operate and improve the rws77 platform, including technical development, security monitoring, and performance analysis.

5. Legal Basis for Processing

rws77 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our obligations under the rws77 Terms and Conditions, including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable legal and regulatory requirements, including AML and KYC obligations.
• Legitimate interests: Processing for fraud prevention, platform security, and platform improvement purposes, where those interests are not overridden by your privacy rights.
• Consent: Processing for direct marketing purposes where your consent has been obtained. You may withdraw consent at any time by contacting rws77 support or updating your account marketing preferences.

6. Sharing Your Personal Data

rws77 does not sell your personal data. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Privacy Policy:

• Payment processors: Payment service providers and banks facilitating deposit and withdrawal transactions, including providers of Touch 'n Go eWallet, Boost, Maybank, CIMB, Public Bank, Visa/Mastercard, and cryptocurrency processing services.
• Identity verification providers: Third-party KYC and AML screening services used to verify player identity and comply with applicable due diligence obligations.
• Game content providers: Software providers whose games are available on the rws77 platform may receive anonymised or pseudonymised session data necessary to deliver game content and calculate outcomes.
• Regulatory authorities: rws77 will disclose personal data to relevant gaming authorities, law enforcement agencies, or other regulatory bodies where required by law or in response to a lawful request.
• Professional advisers: Legal, accounting, or auditing professionals retained by rws77 who are bound by confidentiality obligations.

All third parties with whom rws77 shares personal data are contractually required to implement appropriate data protection measures and to process personal data only for the purposes for which it was shared.

7. Cookies and Tracking Technologies

rws77 uses cookies and similar tracking technologies on the rws77.win website. Cookies are small text files placed on your device that allow rws77 to recognise your browser across sessions and to personalise your experience. rws77 uses the following categories of cookies:

• Strictly necessary cookies: Required for the rws77 Login system, session management, and core platform functionality. These cannot be disabled without impairing your ability to use the rws77 platform.
• Performance cookies: Used to analyse how visitors interact with rws77.win, including which pages are most visited and where errors occur. Data collected is aggregated and anonymous.
• Functionality cookies: Used to remember your preferences, such as language settings, and to personalise your rws77 experience.
• Marketing cookies: Used to deliver relevant promotional content regarding rws77 offers. These are only activated where you have consented to marketing communications.

You may manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the rws77 platform.

8. Data Retention

rws77 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account and identity data: retained for a minimum of five (5) years following account closure, in accordance with applicable AML record-keeping requirements.
• Transaction data: retained for a minimum of five (5) years following the date of the transaction.
• Support communications: retained for three (3) years following the resolution of the relevant query, or longer where the communication is relevant to an active dispute or investigation.
• Technical and log data: retained for up to twelve (12) months, unless retention is required for security investigation purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with rws77's data management procedures.

9. Data Security

rws77 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include TLS/SSL encryption for all data transmitted between your device and the rws77 platform, encrypted storage of sensitive account data, access controls limiting internal access to personal data to authorised personnel on a need-to-know basis, and regular security assessments of the rws77 platform infrastructure.

Notwithstanding these measures, no internet transmission or electronic storage system is completely secure. rws77 cannot guarantee absolute security of your personal data in all circumstances. You are responsible for maintaining the security of your rws77 Login credentials and for notifying rws77 immediately if you believe your account has been compromised.

10. Your Data Rights

Subject to applicable law and verification of your identity, you have the following rights in relation to your personal data held by rws77:

• Right of access: You may request a copy of the personal data rws77 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data in your rws77 account.
• Right to erasure: You may request deletion of your personal data, subject to rws77's legal obligations to retain certain records.
• Right to restriction: You may request that rws77 restrict processing of your personal data in certain circumstances.
• Right to object: You may object to processing of your personal data for direct marketing purposes at any time.
• Right to withdraw consent: Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact the rws77 support team via Live Chat or at [email protected]. rws77 will respond to verified requests within a reasonable timeframe in accordance with applicable law.

11. Children's Privacy

The rws77 platform is strictly for individuals aged 21 years or older. rws77 does not knowingly collect personal data from individuals under the age of 21. If rws77 becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be terminated. If you believe a person under 21 has registered an rws77 account, please contact us immediately via Live Chat or at [email protected].

12. International Data Transfers

rws77 may transfer your personal data to service providers and partners located outside Malaysia, including to jurisdictions that may not provide the same level of data protection as Malaysian law. Where such transfers occur, rws77 ensures that appropriate safeguards are in place, including contractual data protection obligations imposed on the receiving party consistent with internationally recognised data protection standards.

13. Amendments to This Policy

rws77 reserves the right to amend this Privacy Policy at any time. The updated policy will be published on this page with a revised "Last Updated" date. Where an amendment materially affects the way rws77 processes your personal data, we will endeavour to notify you by email or via a platform notification at your next rws77 Login. Your continued use of the rws77 platform following publication of an amended Privacy Policy constitutes your acceptance of the revised terms.

14. Contact Us

For any queries, requests, or concerns relating to this Privacy Policy or rws77's data processing practices, please contact the rws77 support team via Live Chat (available 24/7 at rws77.win) or by email at [email protected]. Our support agents are available around the clock with an average first-response time of under five minutes.